Refund Policy

Last updated: March 30, 2026

This Refund Policy applies to all purchases made from Thecoa Foundry, operated by Nguyen Quang Khai.

1. Digital Products

All products sold on this website are digital downloads, including typefaces (fonts) and related design assets.
Due to the nature of digital goods, all sales are generally final and non-refundable.

2. No Refunds After Download

Once a product has been successfully delivered or downloaded, we do not offer refunds, exchanges, or cancellations.
By completing a purchase, you acknowledge and agree to this condition.

3. Technical Issues

If you encounter technical problems, we encourage you to contact us first. We will make reasonable efforts to assist and resolve the issue.

4. Duplicate Purchases

If you accidentally purchase the same product more than once, we may issue a refund for the duplicate transaction upon verification.

5. Contact

For any refund requests or support inquiries:
Email: thecoa.foundry@gmail.com